New layout Proz.com? (Staff: Resolved) દોર પોસ્ટ કરનાર: Theo Bernards (X)
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Theo Bernards (X) 
ફ્રાંસ
Local time: 13:23
અંગ્રેજી થી ડચ
+ ...
Hi,
I opened Proz and all of a sudden the layout has changed considerably: the colors of the page remain by and large the same but the darker green on the top of the page is not fixed to a few lines anymore but seems to expand massively whenever I float my mouse over it. Is this something I can change in my settings, might I have a virus or did Proz change a few things in the design of the website? Can I in any way revert back to the previous settings I experienced?
[Subject... See more Hi,
I opened Proz and all of a sudden the layout has changed considerably: the colors of the page remain by and large the same but the darker green on the top of the page is not fixed to a few lines anymore but seems to expand massively whenever I float my mouse over it. Is this something I can change in my settings, might I have a virus or did Proz change a few things in the design of the website? Can I in any way revert back to the previous settings I experienced?
[Subject edited by staff or moderator 2010-11-25 01:16 GMT]
[Subject edited by staff or moderator 2010-11-25 03:13 GMT] ▲ Collapse
| | | | | No recent changes | Nov 25, 2010 |
Hello Theo,
No recent layout changes have been made. The problem you describe sounds like it might be something else, though-- could you submit a support request on this, with a screenshot of what you are seeing, so that support staff can diagnose the problem? Thanks.
Jared
| | | | | Actively working on resolving the issue | Nov 25, 2010 |
I'm seeing it too; there apparently was a problem with file synchronization tonight that looks to have caused the layout issue. Actively working on resolving it now; I apologize for the inconvenience.
Best regards,
Jon Peck
ProZ.com Systems Administrator
| | | | | Resolved, testing cleanly now | Nov 25, 2010 |
Thank you for reporting this; the issue has been resolved. In short, a network interruption during a file synchronization caused the visual corruption.
Refresh the site (Ctrl + F5 in Firefox, Shift + F5 in Internet Explorer) and it should look normal. If not, please let me know.
Best regards,
Jon Peck
ProZ.com Systems Administrator
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Michèle Voyer
સ્વીત્ઝર્લેન્ડ
Local time: 13:23
સભ્ય (2008)
અંગ્રેજી થી ફ્રેન્ચ
| abnormal layout | Nov 25, 2010 |
Hello, are you sure it has been resolved. From my side here is Switzerland, the layout is very strange, there are no background colours, it is very difficult to use the Proz website, the pages are loaded very slowly. Something is obviously wrong. Thanks in advance for your efforts in resolving these problems.
| | | | | Please submit a support request including a screenshot | Nov 25, 2010 |
Dear Michele,
This issue has been checked and pages should be appearing as normal.
If you have refreshed the site, and you continue to experience this problem, please submit a support request http://www.proz.com/support and provide a screenshot of the page layout as it appears to you.
Thank you very much in advance.
Best regards,
Maria Dotterer<... See more Dear Michele,
This issue has been checked and pages should be appearing as normal.
If you have refreshed the site, and you continue to experience this problem, please submit a support request http://www.proz.com/support and provide a screenshot of the page layout as it appears to you.
Thank you very much in advance.
Best regards,
Maria Dotterer
ProZ.com staff ▲ Collapse
| | | | ibz
Local time: 13:23
અંગ્રેજી થી જર્મન
+ ...
I also get a very strange layout ... This problem exists since yesterday. Thank you for looking into this matter.
Best regards,
Irene
| | | | Claudio LR
Local time: 13:23
અંગ્રેજી થી ઇટાલિયન
+ ...
| same here too | Nov 25, 2010 |
ibz wrote:
I also get a very strange layout ... This problem exists since yesterday. Thank you for looking into this matter.
Best regards,
Irene
Exactly the same problem here, it looks like a sort of simplified htms version, so it's not a personal problem....
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| Problem resolved by pressing the "Refresh" button | Nov 25, 2010 |
I got the strange layout too, last night and this morning, but resolved it by pressing the "Refresh" button, as advised here. All is now well. Both I and the site are refreshed.
Jenny (UK)
| | | | Claudio LR
Local time: 13:23
અંગ્રેજી થી ઇટાલિયન
+ ...
| the problem has not been solved... | Nov 25, 2010 |
Maria Dotterer wrote:
Dear Michele,
This issue has been checked and pages should be appearing as normal.
If you have refreshed the site, and you continue to experience this problem, please submit a support request http://www.proz.com/support and provide a screenshot of the page layout as it appears to you.
Thank you very much in advance.
Best regards,
Maria Dotterer
ProZ.com staff
not only refreshed but also checked with different computers and browsers, same problem everywhere, so again it's not a personal problem..., let's see what other people say when the rest of Europe gets up...
| | | | ibz
Local time: 13:23
અંગ્રેજી થી જર્મન
+ ...
| Not resolved either | Nov 25, 2010 |
Maybe it's a Swiss problem
| | | | Theo Bernards (X)
ફ્રાંસ
Local time: 13:23
અંગ્રેજી થી ડચ
+ ...
વિષયની શરૂઆત કરનાર | Wow! What a simple solution! | Nov 25, 2010 |
Jon Peck wrote:
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Refresh the site (Ctrl + F5 in Firefox, Shift + F5 in Internet Explorer) and it should look normal. If not, please let me know.
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Jon Peck
ProZ.com Systems Administrator
John, thank you, this seems to have solved the problem for me. Funny how the refresh-button didn't do the trick for me where Ctrl +F5 does, but that could have something to do with my settings (I knew I shouldn't have fiddled with them). Have a nice day!
Theo, Dutchman in France
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| Did a more thorough purge and reload | Nov 25, 2010 |
All,
I've been watching the support requests; haven't seen any more complaints - except those in Switzerland.
I have manually forced the file to reload.
Note - if you have Firefox on a Mac, there's a slightly different procedure for a hard refresh - from http://dotjay.co.uk/2007/may/hard-refresh-firefox-mac :
I now use Command+R for refresh and Command+Shift+R for when I need to do a hard refresh.
If the issue persists, please submit a support request with a screenshot of the behavior, your location (Country and City) and which ISP you're using so I can narrow down the commonalities.
Best regards,
Jon Peck
ProZ.com Systems Administrator
P.S. This is a holiday in the US, so I apologize for the delay in response; I appreciate your patience and understanding.
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