1
Prerequisites for Going Online
- You must have Remoto eligibility with at least one approved language pair
- You need an active Remoto profile
- Your Remoto profile status must be 'active'
- Stream Video must be connected (check connection status)
2
Using the Availability Toggle
- Find the availability toggle on your dashboard
- If not Remoto-eligible, clicking will prompt you to request access
- If eligible but not in pool, you'll be prompted to join the pool
- Once prerequisites are met, toggle switches between Online (green) and Offline (gray)
3
Online Status
- When Online: You're searchable in Remoto pool and can receive call requests
- Stream Video connection is required to go online
- You'll appear in pool searches for your approved language pairs
- Incoming call notifications will be active
4
Offline Status
- When Offline: You won't receive call requests
- You're removed from active pool searches
- You can still access your dashboard and settings
- Toggle back online anytime when ready
5
Pool Join Status
- Your pool join status is checked when you try to toggle online
- If not joined, you'll need to select language pairs and submit a join request
- Pool membership (approved language pairs) is required for the availability toggle to work
- You can change which approved language pairs you use when going online
- To add new language pairs, submit a join request (requires admin approval)
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