Question 1

What is Remoto?

Accepted Answer

Remoto by ProZ is a video and audio interpreting platform that connects organizations and individuals with professional interpreters in real time through your browser. It supports Video Remote Interpreting (VRI), audio-only sessions, Remote Simultaneous Interpretation (RSI), and Sign Language Interpreting (ASL, BSL, DGS, LSF, and 15+ more)—all through one platform with transparent, per-minute pricing.

Question 2

Who can use Remoto?

Accepted Answer

Organizations use Remoto in different ways: Language Service Providers (LSPs) and other organizations that have their own interpreter rosters use Remoto to run their business—managing private pools, client bookings, and overflow. Healthcare, legal, and business clients use Remoto to book and manage interpretation sessions for their meetings. Individual users can request interpreters for personal or professional needs. Professional interpreters use Remoto to go online, accept calls, and get paid. Teachers, trainers, coaches, consultants, and other professionals can create professional profiles to showcase their expertise, set rates, enable booking, and offer services through Remoto's Professionals directory—separate from interpreter work when you do both. All user types can sign up from the homepage.

Question 3

What types of interpretation do you offer?

Accepted Answer

We offer Video Remote Interpreting (VRI) for face-to-face HD video calls, audio-only interpreting in your browser (no camera required), Remote Simultaneous Interpretation (RSI) for conferences and events, and Sign Language Interpreting with high-fidelity video for Deaf and Hard-of-Hearing users — supporting ASL, BSL, DGS, LSF, and 15+ more sign languages. Traditional dial-in over-the-phone interpreting (OPI) is coming soon. You choose the mode that fits your situation.

Question 4

I have a ProZ account. Can I use it with Remoto?

Accepted Answer

Yes. ProZ members can sign in with their ProZ credentials at the ProZ login page. Using your ProZ email when registering as an interpreter helps link your professional profile and Remoto profile. Remoto is built by ProZ and integrates with the ProZ interpreter community.

Question 5

What technology do I need?

Accepted Answer

All you need is a device with a microphone and stable internet connection (a camera is required for video calls only). Our platform works on desktop browsers (Chrome, Firefox, Safari, Edge) and mobile devices. No downloads or installations required.

Question 6

What languages and specializations do you support?

Accepted Answer

We support 300+ language pairs with interpreters specialized in medical, legal, business, technical, and general interpretation. Each interpreter's profile clearly shows their areas of expertise and certifications.

Question 7

Do you offer dial-in phone interpreting (OPI)?

Accepted Answer

Traditional over-the-phone interpreting—where you dial an access number from any phone without opening Remoto in a browser—is coming soon. Today, you can connect with interpreters through audio-only sessions in Remoto on desktop or mobile browser. Need help finding an interpreter in the meantime? Request a hand-match on our Find an interpreter page and our team will assist you.

Question 8

What is Remote Simultaneous Interpretation (RSI)?

Accepted Answer

RSI lets you run conferences, webinars, and multi-language events entirely in the browser — no interpreter booths or special hardware. Speakers present in the source (floor) language, professional interpreters render it live into one or more target languages, and each audience member listens in the language they choose. You schedule the session, pick your target languages, and invite interpreters and speakers ahead of time.

Question 9

Can a conference have more than one speaker?

Accepted Answer

Yes. When you schedule a conference/RSI call you can invite multiple speakers by email. Each speaker gets their own join link and joins on the floor with microphone and camera (not listen-only), so they can present and be interpreted. The audience, interpreters, and other speakers all see whoever is presenting, and on the audience and speaker screens you can see every speaker at once in a conference-style grid.

Question 10

How does the audience join a conference, and what can they do?

Accepted Answer

Audience members join through a link you share — either a public link or a private lobby link where you admit people. They listen in their preferred language (the original floor audio or any interpreted language) right in their browser. The audience is listen-only (no microphone or camera) and can use the audience chat to send questions. The host can see the live audience count and the list of who has joined.

Question 11

Can speakers share their screen during a conference?

Accepted Answer

Yes. Any speaker can share their screen — for example, slides. The shared screen becomes the main view for the audience and the other participants, with the speakers shown alongside it, and it returns to the speaker view when sharing stops.

Question 12

Is there a chat in conference calls?

Accepted Answer

Yes — there are two separate threads. The host, speakers, and interpreters share a private 'Staff' chat to coordinate the session, and there's a separate 'Audience' chat that audience members use to ask questions and that staff can read and reply to. The audience never sees the staff thread.

Question 13

How are interpreters assigned for each language?

Accepted Answer

When scheduling an RSI call you set the source (floor) language and one or more target languages, then invite one or more interpreters per target language. You can also set a primary interpreter and backups for a language — the primary runs the session and a backup only steps in if needed, and you're only charged for the interpreter who actually interprets.

Question 14

How much does it cost?

Accepted Answer

Pricing is transparent and per-minute based on language pair and specialization. You'll see the exact rate before you book. No hidden fees or subscriptions—you only pay for the time you use.

Question 15

How does billing work?

Accepted Answer

Billing starts when the interpretation session begins (when you and the interpreter are connected). You pay only for the time you use. Add a verified payment card before paid calls; organizations and individual accounts use the same flow. Charges are applied after each session. Exact rates are shown before you start or book a call.

Question 16

How is a conference / RSI call priced?

Accepted Answer

A conference (RSI) call total is the sum of each interpreter's own per-minute rate for the time they interpret (rates can differ between interpreters), plus $2 per audience member who joins, plus a flat $30 platform management fee for the session. You see a cost estimate while scheduling the call, and the full breakdown — per-interpreter cost, audience fee, and platform fee — appears in your transaction details after the call.

Question 17

Where can I see my charges and a bill breakdown?

Accepted Answer

Open Transactions in your dashboard to review every charge with the call's language pair, date, and duration. For conference (RSI) calls you can expand a transaction to see the full bill breakdown — each interpreter's cost, the audience fee, and the platform fee that add up to the total.

Question 18

How much does call recording cost?

Accepted Answer

Recording is an optional add-on. When it's available for your call, enable 'Include recording download' at booking for a small per-minute fee (currently +$0.10/min) on top of the interpreter's rate. You're only charged it on calls where you turn recording on, and you can download the recording from the call's details afterward.

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